Assistant Manager Of Front Office Job Position in Mauritius
Job Position: Assistant Manager Of Front Office
The Egerton House handbook, the department operation manual and hotel policies and
procedures are part of this job description.
Manage the AM and PM shifts in the front office, making sure all employees perform the tasks assigned to them and coordinate the front office activities with other departments.
Implement and manage all standards relating to areas supervised. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed.
Act as manager on duty for the hotel, dealing with complaints, problem solving,
disturbances, special requests and any other issues that may arise.
Aware of any VIP arrivals, special requests and repeat guests. Check accommodations, making sure any special requests are carried out, greet them on arrival and escort to room if appropriate.
Inform all front office staff of daily activities, VIP arrivals, group activity etc.
Must be able to do scheduling, payroll and other paperwork (accounting, HR etc.)
Attend to the normal duties of the Front office manager in their absence.
Must be able to perform any tasks or duties of any employee in the front office.
Consistently strive to achieve maximum performance. Promote a professional service orientated environment at all times.
Assist the Front Office Manger in implementing and enforcing financial controls
throughout the front office, helping with control of operating expenses and purchasing.
Must be fully aware and able to re-enforce all fire life safety procedures. Remain current in all updates with regards to new procedures and training. Is a member of the hotel’s emergency response team. Ensure staff is fully trained in emergency procedures.
Perform any other responsible duties as required and directed.
If you have a passion for challenge and achievement, and a desire to make your career with a company that embraces excellence, then consider what Egerton House has to offer. Since opening in 1906, Egerton House is renowned for its service, style and elegance. We provide our guests with a truly memorable experience through personal care and attention to detail. Attracting a dedicated and diverse workforce is one of the keys to our success. We are proud to offer a competitive compensation and benefit plan which includes:
Meals on Duty
On the job training
Discounted gym rates
Uniform and uniform care
Excellent employee recognition programme
Preferential room rates for yourself and family
Opportunities for promotion and transfer within the Company
If you would like to join the Egerton House team, we would love to hear from you! Send in your CV.
Note: The Job is based In London